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Global Bankers Institute (GBI)

Principals

Linda Eagle

Dr. Linda Eagle

Dr. Linda Eagle is President and co-founder of Global Bankers Institute. Linda's understanding of the business requirements of the banking industry and her expertise in human and organizational communication have enabled her to address the most important elements in solving today's business problems: people, technology, and bottom-line results.

Prior to co-founding Global Bankers Institute, Linda was President of The Edcomm Group Banker's Academy where she led the team that created a world class banking training company. Linda was "the public face" of the company, leading the sales team in both international and domestic US based sales.

Earlier in her career, Linda was Senior Manager at Arthur Andersen & Co - the Big-8 Accounting/Audit/Consulting firm, where she spearheaded the establishment of its "Peopleware" Human Capital Training and Documentation Consulting practice. Linda was responsible for building this hugely successful practice.

As a result of the high-profile success of the Peopleware practice, Linda was approached by Sandy Corporation (purchased in 1996 by ADP) to join them. A Disney based multimedia consulting company in Troy Michigan serving the auto industry, Sandy Corporation had just gone public. Linda agreed to open a New York Office and to lead their Business Accounts Group. Within six months the group was already profitable - with major projects with companies like IBM, Citibank, Met Life, Chemical Bank, Prodigy Services, The Equitable, and others.

Prior to that, Linda spent several years as Professor of Business and Organizational Communication at CUNY - Hunter College.

Linda earned her Ph.D. in business and psychology at Temple University and her MA and BA degrees in Psycholinguistics and Communication Arts at Queens College. This, combined with her years of organizational consulting, gives Linda unique insight into the practical application of Training and Performance Improvement programs in the banking industry throughout the world.

Linda is a well-known expert in Compliance and Fraud Prevention in financial organizations. She has lectured extensively on creating a culture of compliance and fighting fraud and AML in banks around the world. In Saudi Arabia, SAMA - The Saudi Arabian Monetary Agency - invited her to address 350 Banking Executives to help them develop Policy and Procedure surrounding Fraud and Compliance. She has played similar roles in Qatar, the UAE, and the USA, where she has worked closely with the executive team at the Federal Reserve Bank to ensure that policies of Ethics and Compliance are followed internally and that Bank Examinations are thorough, consistent and accurate throughout the system.

Linda also played a critical role in business development, press and marketing. She has published hundreds of articles on a variety of subjects relating to the banking industry, and she is a frequent presenter at conferences around the world. She has been published in numerous newspapers, banking magazines and journals, including The New York Times, Wall Street Journal, USA Today, American Banker, Bank Technology News, Teller Vision, Collections and Credit Risk, Banking Traditions, Tennessee Banker, Kansas Banker, Illinois Banker, Wisconsin Banker, Wyoming Banker, Mississippi Banker, PA Banker, American Banker, Connecticut Bankers Association (CBA) Commercial Record and many more.

Linda has been a sought after, frequent keynote speaker and panel member at conferences around the world including The Islamic Finance New (IFN) Forum1, The 1st Annual AML Seminar in Riyadh, Saudi Arabia, hosted by Complinet, The 10th Annual ATMIA Conference & Expo, Asia's 2008 Retail Banking Technology conference. She served on a panel on Legal and Business ethics for the American Bar Association with members of the Federal Reserve System. She also co-led the Sarbanes Oxley Panel at Drexel School of Business and served on the Board of Ethics in Business of the Temple University School of Law. Linda has participated in numerous advisory panels and served on boards for the most prestigious industry associations including: BankersOnline, MarcusEvans, Global Leaders, Compliance Alert and ACAMS.

Throughout the world, bankers have come to recognize Linda as an expert in all things banking. She has sold to, worked with and delivered training to thousands of bankers, senior executives and line personnel, as well as delivered other communication and consulting solutions that significantly and positively impacted the culture, operations, safety and security, compliance and revenues and motivation of the Bank at institutions including: Al Hilal Bank, The Saudi Investment Bank, Burgan Bank, Qatar National Bank, Royal Bank of Canada, Citizens Bank, United Bank for Africa, Unity Bank, Bank PHB, ABN Amro, California Bank and Trust, Ajman Bank, First Gulf Bank, Citigroup, and hundreds more.

Examples of Linda's tireless efforts on behalf of her clients have included:

First Gulf Bank Responsible for leading the team in regionalizing, customizing and delivering a bank-wide curriculum of eLearning and Classroom programs covering everything from soft skills such as communication and leadership, to advanced courses in Credit Risk Management and Trade Finance.
CheckFree Responsible for leading the team designing and developing an online portal solution to address the compliance training needs of this major money services business (MSB). The approach included self-registration functionality to allow outside remittance agencies to register and manage their own personnel while providing CheckFree with all necessary reports to demonstrate their compliance.
Union Bank of California Responsible for leading the management team at Union Bank of California in restructuring the Bank to focus on eBusiness and take advantage of eTools. Linda's team brought a Performance Management culture and methodology to the Bank. Led the Human Capital Performance Improvement (HCPI) Audit – beginning with development of cascading strategic and operational goals, Key Performance Indicators (KPI) and Key Performance Measures (KPM) across all areas of the bank and the development of a comprehensive training plan to address ongoing Human Capital Performance Improvement (HCPI).
Banco Popular Responsible for bringing eLearning to a traditionally classroom based training practice to meet budgetary requirements without sacrificing quality or employee morale. The results included a sustained 31% boost in sales and a 27% improvement in employee morale.
EF Hutton Responsible for creating and implementing the first training of Wall Street brokers on Ethics in Sales and Marketing Practices in an award winning program called "Yellow Lights". The approach was to focus on "difficult to determine" ethical dilemmas and encourage responsibility on the part of the broker and empowerment of the management team.
Equitable Insurance Responsible for leading the team of consultants and internal management at Equitable Insurance to bring a Performance Management culture and process to the vast Equitable Insurance Sales Force. By designing a new, custom sales model and Key Performance Indicators and Measures (KPIs and KPMs), and developing and delivering training targeted at the areas where KPMs were below standard, was able to increase sales across all product lines by 23%, while reducing employee turnover by 52% in the first year alone.
Junior Achievement Responsible for the creation of a program to teach instructors in K-12 public schools to introduce computers to their schools. Although this seems almost laughable in 2011, in the year 1982 when this was implemented, less than 1% of all public schools had a computer on its premises.
New York State Division of Taxation Responsible for leading the team bringing a new system to the 2500 person Division of Taxation. The tasks included training, documentation, newsletters, consulting, focus groups, media management, and public events.
Pennsylvania Department of Transportation (PENDOT) Responsible for designing internal and external departmental campaigns to successfully launch the first web based interactive system for Drivers' Licenses, parking and moving violations, and car registration. The components included classroom training, computer based training, seminars, self-study, public events, and media coverage .
New York State Division of Taxation Responsible for leading the team bringing a new system to the 2500 person Division of Taxation. The tasks included training, documentation, newsletters, consulting, focus groups, media management, and public events.
American Bar Association Responsible for training US based attorneys and UK based barristers on Comparative Communication Analysis for Expert Witness Examination and Cross Examination. The program successfully brought together members of the legal profession from both sides of the pond and resulted in a permanent association as its outgrowth.
The Equitable Responsible for the implementation of ten products offered by the home office to agents. Heralded as the best product launch in the history of the company.
Fleet Bank Responsible for reengineering to bring standards for productivity to the unit that performed Internal Revenue Service IRS quarterly processing. The reengineering was followed by productivity training to ensure balance of volume, efficiency, quality and risk.
Sallie Mae Responsible for creating work-flow based reengineering of process coupled with training of all management, supervisory and clerical staff involved in loan origination. The approach included a team-based work effort which replaced the traditional linear work flow.
Al Hilal Bank Responsible for creating state of the art eLearning and classroom based training for this young modern Islamic Bank, ensuring Leadership and Management styles were consistent across the bank’s footprint.
Banco Popular Responsible for managing the client relationship that brought eLearning to a traditionally classroom based training practice to meet budgetary requirements without sacrificing quality or employee morale. The results included a sustained 31% boost in sales and a 27% improvement in employee morale.
Bank Calumet Responsible for managing the client relationship that delivered a customized Call Center training program covering communication skills and strategies for call center customer service representatives. This included the use of call center simulation and training equipment to record practice scenarios and play back with appropriate feedback.
Beneficial Bank Responsible for managing the client relationship that delivered a customized regulatory compliance training program. Training was customized with bank policies and procedures and delivered via computer-based, eLearning covering topics such as BSA/AML, Regulation CC, FDIC Insurance, Regulation D, ECOA, RESPA, Privacy and many more.
Citi Responsible for managing the client relationship that delivered an orientation video to teach new Citigroup/Citibank employees about health care benefits available to them. Directed the creative team utilizing world-renowned professional talent to produce an award-winning masterpiece.
Citi Responsible for managing the client relationship that delivered a custom credit risk management eLearning training program for Citi risk analysts, covering macro and micro-lending, credit scorecards, credit reporting tools, credit bureau reports, the credit cycle and portfolio management.
Commerce Bancorp Responsible for managing the client relationship that delivered a bankwide training curriculum to match the Commerce Bank “WOW” customer service vision. Delivered a suite of programs including: Teller Training, Compliance Training, Branch Manager Training, Sales training, Customer Service Training, Lending Training, Leadership Training and Communication Training, that exceeded their every expectation.
Deutsche Bank Responsible for managing the client relationship that delivered a comprehensive, computer-based Home Mortgage Disclosure Act (HMDA) compliance training to Deutsch Bank mortgage personnel, including course customization, course assignment and tracking and reporting.
PNC Responsible leading the design and development of a comprehensive ATM operations training program to teach branch personnel proper settlement and maintenance of NCR and Diebold ATMs, including check cashing machines as well as windows and non-windows systems. Training included daily and weekly settlement procedures as well as simulation of ATM settlement on the ATM and in the transaction processing system.
RBC Responsible for managing the development of customized regulatory compliance training program for all RBC banks and subsidiaries, including Dain Rauscher, Capital Markets, Liberty and Privacy. Training was delivered via computer-based, eLearning covering topics such as BSA/AML, Regulation CC, Fair Lending, HMDA, Privacy, FACT Act, Truth in Savings, Truth in Lending and many more.
TCF Responsible for managing the development of customized retail banking training programs for branch personnel, including Teller Training and Platform Training. Training also included system simulation training for new system implementation – S1. Systems training was developed as the system was developed, including procedures and documentation.
Trustmark Responsible for leading the design and development of custom eLearning training program for Retail Bank Tellers as well as creation of comprehensive retail banking policies and procedures online documentation that was available on-demand, searchable and printable.
Old National Responsible for leading the development of customized regulatory compliance training program. Training was customized with bank policies and procedures and delivered via computer-based, eLearning for all areas of the bank including Retail Banking, Branch Banking, Commercial Banking, Lending, HR, Sales and much more.
PNC Responsible for managing the client relationship that delivered a comprehensive ATM operations training program to teach branch personnel proper settlement and maintenance of NCR and Diebold ATMs, including check cashing machines as well as windows and non-windows systems. Training included daily and weekly settlement procedures as well as simulation of ATM settlement on the ATM and in the transaction processing system.
RBC Responsible for leading the development of customized regulatory compliance training program for all RBC banks and subsidiaries, including Dain Rauscher, Capital Markets, Liberty and Privacy. Training was delivered via computer-based, eLearning covering topics such as BSA/AML, Regulation CC, Fair Lending, HMDA, Privacy, FACT Act, Truth in Savings, Truth in Lending and many more.
TCF Responsible for leading the development of customized retail banking training programs for branch personnel, including Teller Training and Platform Training. Training also included system simulation training for new system implementation – S1. Systems training was developed as the system was developed, including procedures and documentation.
Trustmark Responsible for managing the client relationship that delivered a custom eLearning training program for Retail Bank Tellers as well as creation of comprehensive retail banking policies and procedures online documentation that was available on-demand, searchable and printable.
Ajman Bank Responsible leading the development and delivery of the HH Sheikh Ammar Banking Excellence Program, a custom banking program delivered to 20 employees in areas such as Customer Service, Retail Banking, Leadership, Business Development, Negotiation Skills, Relationship Building, Compliance, Ethics and Project Management.
Ahli United Bank Responsible for managing the client relationship that delivered a comprehensive Commercial Credit and Financial Analysis training curriculum, including integrated assessment and certification, along with regionalization for the Middle East and customization with the Bank’s loan policies.
American Express Responsible for managing the client relationship that delivered a “best in class” customer service training for inbound telephone call center personnel to accompany the introduction of the American Express Platinum Card. The program was based on meeting all needs of the caller on the first call in.
First Gulf Bank Responsible for managing the client relationship that delivered a bankwide customized curriculum of classroom and eLearning training programs, regionalized for the UAE, including Compliance, Retail Banking, Commercial Banking, Islamic Banking, Corporate Banking, Treasury and Human Resources.
Bank PHB Responsible for managing the client relationship that delivered a comprehensive curriculum of courses for Bank PHB - a top tier Nigerian Bank. The curriculum was fully regionalized and culturalized and delivered on a customized Learning Management System (LMS).
Sallie Mae Responsible for managing the client relationship that delivered a work-flow based reengineering of process coupled with training of all management, supervisory and clerical staff involved in loan origination. The approach included a team-based work effort which replaced the traditional linear work flow.
Riggs Bank Responsible for managing the client relationship that delivered comprehensive procedures and policy documentation and delivering a documentation management solution to manage it all. The documentation included workflow diagrams, system procedures and a master index for usability.
Maryland National Bank Responsible for managing the client relationship that delivered bankwide procedures, policies and training for Maryland National Bank’s Retail Division. Deliverables included Participant Manuals, Instructor Manuals, Train-the-Trainer (TtT) Guides, Procedures Manuals, Quick Reference Job Aids and Computer Based Training Simulations for Retail Systems Training.
Prodigy Communications (Trintex) Responsible for managing the client relationship that delivered a series of training programs, procedures manuals and quick reference guides to assist writers and artists in transitioning from traditional media to internet delivery for the joint Sears, IBM and CBS company.
Chemical Bank Responsible for directing the GENESYS project - reengineering the bank from a transaction model to a Sales and Service Quality Model as Chemical Bank became the first bank in the world to bring personal computer technology to the branches. Led the team designing new systems, processes, products and tools for this revolutionary endeavor.
Carteret Savings Bank Responsible for managing the client relationship that delivered a training curriculum for new full and part-time bank tellers. Created a self-paced themed program consisting of a video and print guide that presented the training in the “Teller Training Evening News,” and included segments on products, customer service, systems, branch security, cash handling, professionalism and more.
First Fidelity Bank Responsible for managing the client relationship that delivered the first Operations Management course for the banking industry. Applied concepts such as: Capacity Planning, Forecasting, Scheduling, Production Standards, Work Flow Design, Pareto Analysis and other productivity and quality tools previously only used in manufacturing to the service sector.
National Westminster Bank Responsible for managing the client relationship that delivered a series of short tutorials covering all aspects of banking operations including: Loan Operations, Coin and Currency, Statement Processing and Treasury Services.
Classroom 2000 Responsible for managing the team that created the prestigious “Classroom 2000,” systems and tools to bring multimedia and interactive technologies to the classroom.
Pizza Hut Responsible for managing the client relationship that delivered training to Managers and Assistant Managers at 5,000 Pizza Hut locations. The applications included staff scheduling, hut budgeting, and cover projections. This heralded the decentralization of productivity planning tasks to the individual restaurants.
US Navy Responsible for leading the design and development of mission-critical training on the Naval Aviation Logistics and Command Information System (NALCOMIS) for the US Department of the Navy. The curriculum included classroom training, on the job training (OJT) tools, and cutting-edge simulation training on a Honeywell mini-computer network.
Citizens Bank Responsible for managing the client relationship that delivered a comprehensive ATM operations training program to address a $20 million shortage in ATM settlement. After observing ATM operations and procedures at branches throughout the Citizens footprint, comprehensive training was developed for daily and weekly settlement for both NCR and Diebold ATM machines. Training resulted in an immediate positive impact on inaccurate settlements and the Bank’s loss.
Abu Dhabi Islamic Bank Responsible for managing the client relationship that delivered comprehensive performance management training that teaches managers how to maximize their human capital through goal setting, performance reviews and motivation.
Saudi Hollandi Bank Responsible for managing the client relationship that delivered comprehensive internal and external fraud prevention training via eLearning, including deployment of the first flash-based fully Arabic compliant eLearning architecture.
Tameer Microfinance Bank Responsible for managing the client relationship that delivered comprehensive AML compliance training customized for microfinance organizations.
China Bankers Association Responsible for managing the client relationship that delivered customer service training to delegates from banks throughout China. Topics covered on maximizing retail branch customer service, service quality and creating customer service cultures.
Bank of America Responsible for managing the client relationship that delivered of a comprehensive productivity training to ensure balance of volume, efficiency, quality and risk.

Click View Dr. Linda Eagle's profile on LinkedIn to connect with Linda on LinkedIn.

 

 

Cliff Brody

Cliff Brody

Cliff Brody is CEO and co-founder of Global Bankers Institute. With the knowledge and experience born of 30 years in the industry serving over 2000 clients, Cliff provides the strategic direction and vision that is the driving force behind all activities at Global Bankers Institute.

Prior to co-founding Global Bankers Institute, Cliff was CEO of The Edcomm Group Banker's Academy where he led the team that created what was at the time the leading banking training company in the world. Cliff was the creative force of The Edcomm Group and Banker's Academy providing the thought leadership for all courses, systems, process and strategic sales and service initiatives.

Before his tenure at Edcomm Banker's Academy, Cliff led the establishment of the Business Accounts Group of Sandy Corporation (now a subsidiary of ADP), and built the development team serving such clients as IBM, Citibank, Manufacturers Hanover Trust, National Westminster Bank, Chemical Bank, Prodigy Services and others.

Earlier in his career, along with Dr. Linda Eagle, Cliff spearheaded the establishment of the "Peopleware" practice at Arthur Andersen & Co - the Big-8 Accounting/Audit/Consulting firm. Cliff was responsible for creating all methodology, tools and systems to support this hugely successful line of business.

Prior to that, Cliff created and taught courses on "Organizational Communication" to undergraduate and graduate students in Temple University's Communication Department.

Cliff's career has been a long list of outstanding achievements in the industry including:

  • First Deployment of Distributed Learning in a Mainframe Environment.
  • First Application of Operations Management Theory to a Service Business.
  • First Utilization of Interactive Videodisc for Insurance Training.
  • First Integration of Participant and Instructor Guides.
  • First Arabic (reading right-to-left) Flash Based eLearning.
  • First Bi-Lingual Training Content Design.
  • First Content Management System for Computer Based Training.
  • First Standards for Computer Based Training Screen and Navigation Design.
  • First Learning Management System Dedicated to Financial Services.
  • First 508 Compliant Financial eLearning.
  • First Use of Touchscreens in Financial Services Training.
  • First Concurrent Computer Based Training.
  • First Satellite Delivery of Distributed Learning.
  • First Documentation Management System.
  • First Just In Time (JIT) Training for Investment Bankers.

Most notable in Cliff's career is the lasting positive business impact he has had on his many clients over the years:

Federal Reserve Bank Responsible for leading the design and development of a custom eLearning program for Federal Reserve Bank of New York on Code of Conduct and Ethics Compliance. Worked with Federal Reserve Bank experts to design a creative, educational and easy-to-use program that was delivered across the entire Federal Reserve Bank System.
Citigroup/Citibank Responsible for leading the design and development of an orientation video to teach new Citigroup/Citibank employees about health care benefits available to them. Directed the creative team utilizing world-renowned professional talent to produce an award-winning masterpiece.
Chemical Bank Responsible for leading the design and development of Chemical Bank's Sales & Service Strategy. The systems, processes and training Cliff and his team delivered helped bring ChemBank’s 250 branch network from simple Transaction Processing to the forefront of sales and customer service quality.
Manufacturers Hanover Trust Responsible for leading the design and development of a series of videos to provide an orientation to new employees in their massive Trust Services division.
Union Bank of California Responsible for designing, developing and implementing a Human Capital Performance Improvement methodology and toolset for Union Bank of California. Created the Performance Management Planner (PMP), a computer-based dashboard for defining and managing cascading strategic and operational goals and their supporting Key Performance Indicators (KPIs) in the four quadrants of Volume, Quality, Risk and Cost. For each KPI, Key Performance Measures (KPMs) were defined for current, standard and target levels.
Carteret Savings Bank Responsible for leading the design and implementation of a training curriculum for new full and part-time bank tellers. Created a self-paced themed program consisting of a video and print guide that presented the training in the “Teller Training Evening News,” and included segments on products, customer service, systems, branch security, cash handling, professionalism and more.
First Fidelity Bank Responsible for leading the design and development of the first Operations Management course for the banking industry. Applied concepts such as: Capacity Planning, Forecasting, Scheduling, Production Standards, Work Flow Design, Pareto Analysis and other productivity and quality tools previously only used in manufacturing to the service sector.
Commerce Bank Responsible for leading the creation of a bankwide training curriculum to match the Commerce Bank “WOW” customer service vision. Delivered a suite of programs including: Teller Training, Compliance Training, Branch Manager Training, Sales training, Customer Service Training, Lending Training, Leadership Training and Communication Training, that exceeded their every expectation.
US Department of the Navy Responsible for designing and developing mission-critical training on the Naval Aviation Logistics and Command Information System (NALCOMIS) for the US Department of the Navy. The curriculum included classroom training, on the job training (OJT) tools, and cutting-edge simulation training on a Honeywell mini-computer network.
Arthur Andersen & Co (Accenture) Responsible for developing Method E, a comprehensive Human Capital Performance Management methodology and dashboard to be used by the consulting firm to increase revenues and reduce costs on their Human Capital and Change Management projects. Modeled after Andersen’s Method 1 systems development methodology, Method E included end-to-end lifecycle Phases, Segments and Tasks and automated tools to analyze and manage all Human Capital Performance Improvement data.
Burns Security Responsible for a program of ongoing Supervisory Skills training in the "Early Talent Recognition" initiative. The business goals included behavioral skills development as well as talented employee retention, both of which were achieved within six months.
Pizza Hut Responsible for designing, developing and training Managers and Assistant Managers at 5,000 Pizza Hut locations. The applications included staff scheduling, hut budgeting, and cover projections. This heralded the decentralization of productivity planning tasks to the individual restaurants.
National Westminster Bank Responsible for creating a series of short tutorials covering all aspects of banking operations including: Loan Operations, Coin and Currency, Statement Processing and Treasury Services.
Riggs Bank Responsible for designing and developing comprehensive procedures and policy documentation and delivering a documentation management solution to manage it all. The documentation included workflow diagrams, system procedures and a master index for usability.
Maryland National Bank Responsible for creating bankwide procedures, policies and training for Maryland National Bank’s Retail Division. Deliverables included Participant Manuals, Instructor Manuals, Train-the-Trainer (TtT) Guides, Procedures Manuals, Quick Reference Job Aids and Computer Based Training Simulations for Retail Systems Training.
Bank PHB Nigeria Responsible for leading the design and development of a comprehensive curriculum of courses for Bank PHB - a top tier Nigerian Bank. The curriculum was fully regionalized and culturalized and delivered on a customized Learning Management System (LMS).
Equitable Insurance Responsible for managing the design and development of an innovative, needs-based sales model and a Dashboard for analyzing and managing Key Performance Indicators (KPIs) and Key Performance Measures (KPMs). Designed a blended curriculum of foundation classroom training combined with Just-in-Time computer-based modules that addressed product knowledge and specific sales skills.
Deutsche Bank Responsible for creating Anti Money Laundering / Bank Secrecy training for a multi-national audience with shifting responsibilities.
Qatar National Bank Responsible for bringing Leadership Development and Technical Training to the bank to increase sales and help improve the customer experience.
Guaranty Bank Responsible for leading the team delivering Guaranty Bank a secure solution for its online training activity to assure regulatory compliance. The dedicated, secure server was deployed in record time delivering critical eLearning training to all bank personnel. Coordinated all intrusion detection testing and secured a SAS70 from Ernst & Young for the architecture.
American Express Responsible for creating "best in class" customer service training for inbound telephone call center personnel to accompany the introduction of the American Express Platinum Card. The program was based on meeting all needs of the caller on the first call in.
Al Hilal Responsible for leading the creation of state of the art eLearning and classroom based training for this young modern Islamic Bank, ensuring Leadership and Management styles were consistent across the bank’s footprint.
Bank Calumet Responsible for leading the design, development and implementation of a customized Call Center training program covering communication skills and strategies for call center customer service representatives. This included the use of call center simulation and training equipment to record practice scenarios and play back with appropriate feedback.
Beneficial Bank Responsible for leading the design and development of customized regulatory compliance training program Training was customized with bank policies and procedures and delivered via computer-based, eLearning covering topics such as BSA/AML, Regulation CC, FDIC Insurance, Regulation D, ECOA, RESPA, Privacy and many more.
Citi Responsible for leading the development of custom credit risk management eLearning training program for Citi risk analysts, covering macro and micro-lending, credit scorecards, credit reporting tools, credit bureau reports, the credit cycle and portfolio management.
Deutsche Bank Responsible for leading the delivery of comprehensive, computer-based Home Mortgage Disclosure Act (HMDA) compliance training to Deutsch Bank mortgage personnel, including course customization, course assignment and tracking and reporting.
Guaranty Bank Responsible for leading the team delivering Guaranty Bank a secure solution for its online training activity to assure regulatory compliance as well as comprehensive, customized compliance training. Coordinated all course assignment logic for automatic enrollment of students in appropriate courses.
IBM Responsible for leading the development of customized website content, including integrated website help function and content for President George W. Bush’s eGrants initiative. Included design, development and delivery of custom training for website functionality use to members of 26 federal granting agencies such as U.S. Department of Health and Human Services, U.S. Department of Commerce and U.S. Department of Education. Additionally, included management and training of call center support center for website users.
Old National Responsible for leading the development of customized regulatory compliance training program. Training was customized with bank policies and procedures and delivered via computer-based, eLearning for all areas of the bank including Retail Banking, Branch Banking, Commercial Banking, Lending, HR, Sales and much more.
FedNY Responsible for managing the client relationship that delivered a custom eLearning program for Federal Reserve Bank of New York on Code of Conduct and Ethics Compliance. Worked with Federal Reserve Bank experts to design a creative, educational and easy-to-use program that was delivered across the entire Federal Reserve Bank System.
Fleet Bank Responsible for managing the reengineering of standards for productivity to the unit that performed Internal Revenue Service IRS quarterly processing. The reengineering was followed by productivity training to ensure balance of volume, efficiency, quality and risk.
Guaranty Bank Responsible for managing the client relationship that delivered a secure solution for its online training activity to assure regulatory compliance as well as comprehensive, customized compliance training. Coordinated all course assignment logic for automatic enrollment of students in appropriate courses.
IBM Responsible for managing the client relationship that delivered customized website content, including integrated website help function and content for President George W. Bush’s eGrants initiative. Included design, development and delivery of custom training for website functionality use to members of 26 federal granting agencies such as U.S. Department of Health and Human Services, U.S. Department of Commerce and U.S. Department of Education. Additionally, included management and training of call center support center for website users.
Ajman Bank Responsible for managing the design, development and implementation of the HH Sheikh Ammar Banking Excellence Program, a custom banking program delivered to 20 employees in areas such as Customer Service, Retail Banking, Leadership, Business Development, Negotiation Skills, Relationship Building, Compliance, Ethics and Project Management.
Ahli United Bank Responsible leading the design and development of a comprehensive Commercial Credit and Financial Analysis training curriculum, including integrated assessment and certification, along with regionalization for the Middle East and customization with the Bank’s loan policies.
First Gulf Bank Responsible for leading the design and development of a bankwide customized curriculum of classroom and eLearning training programs, regionalized for the UAE, including Compliance, Retail Banking, Commercial Banking, Islamic Banking, Corporate Banking, Treasury and Human Resources.
Citizens Bank Responsible leading the design and development of a comprehensive ATM operations training program to address a $20 million shortage in ATM settlement. After observing ATM operations and procedures at branches throughout the Citizens footprint, comprehensive training was developed for daily and weekly settlement for both NCR and Diebold ATM machines. Training resulted in an immediate positive impact on inaccurate settlements and the Bank’s loss.
CheckFree Investment Services Responsible for managing the team designing and developing an online portal solution to address the compliance training needs of this major money services business (MSB). The approach included self-registration functionality to allow outside remittance agencies to register and manage their own personnel while providing CheckFree with all necessary reports to demonstrate their compliance.
Manufacturers Hanover Trust Responsible for managing the design and development of a series of videos to provide an orientation to new employees in their massive Trust Services division.
American Bar Association Responsible for managing the design and development of training for US based attorneys and UK based barristers on Comparative Communication Analysis for Expert Witness Examination and Cross Examination. The program successfully brought together members of the legal profession from both sides of the pond and resulted in a permanent association as its outgrowth.
PennDOT Responsible for managing the design of internal and external departmental campaigns to successfully launch the first web based interactive system for Drivers’ Licenses, parking and moving violations, and car registration. The components included classroom training, computer based training, seminars, self-study, public events, and media coverage .
Junior Achievement of New York Responsible for the managing the creation of a program to teach instructors in K-12 public schools to introduce computers to their schools. Although this seems almost laughable in 2011, in the year 1982 when this was implemented, less than 1% of all public schools had a computer on its premises.
NYS Department of Tax & Finance Responsible for managing the team bringing a new system to the 2500 person Division of Taxation. The tasks included training, documentation, newsletters, consulting, focus groups, media management, and public events.
Abu Dhabi Islamic Bank Responsible for leading the design and development that delivered comprehensive performance management training that teaches managers how to maximize their human capital through goal setting, performance reviews and motivation.
Saudi Hollandi Bank Responsible for leading the design and development that delivered comprehensive internal and external fraud prevention training via eLearning, including deployment of the first flash-based fully Arabic compliant eLearning architecture.
Tameer Microfinance Bank Responsible for leading the design and development that delivered comprehensive AML compliance training customized for microfinance organizations.
China Bankers Association Responsible for leading the design and development that delivered customer service training to delegates from banks throughout China. Topics covered on maximizing retail branch customer service, service quality and creating customer service cultures.
Bank of America Responsible for leading the design and development that delivered of a comprehensive productivity training to ensure balance of volume, efficiency, quality and risk.

Click View Cliff Brody's profile on LinkedIn to connect with Cliff on LinkedIn.

 

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