BEST! Customer Service Training
BEST! Customer Service Training Builds Excellent Customer Service Professionals Who Provide Superior Customer Service To Internal And External Customers
Customer Service: It's All About The Relationships
In today's competitive market, the single defining factor that keeps existing customers loyal and attracts new customers is customer service. Successful banks have customer service professionals who are trained to provide superior customer service to both internal and external customers.
The BEST! Customer Service Training Program
Based on global best practices in bank customer service training, the BEST! Customer Service Training Program provides your customer service representatives with the knowledge and skills they need to be the best they can be. Comprehensive training on all job responsibilities includes:
- Introduction to Banking Training
- Roles and Responsibilities of Customer Service Professionals
- Overview of Products and Services Training
- Customer Communication Training
- Customer Service Telephone Training
- Customer Service Strategies Training
- Customer Service Escalations Training
The BEST! Sales and Service Training Program may be deployed as an eLearning, classroom or blended program, with comprehensive skill development using case studies, activities, role-plays, evaluation and testing, and final sales and service certification followed by mentoring and ongoing OJT. The program is completely customizable with the Bank's products, policies, procedures and systems, or it can be deployed as off-the-shelf training.
To learn more about how your bank can maximize the potential of its customer service staff, click here.