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BEST! Collections Training

BEST! Collections Training Helps Maximize Collection Efforts And Reduce Charge-Offs

Collections on the Front-Line

Efficient collections is critical to both positive cash flow and portfolio performance. Successful banks have knowledgeable collections staff who can negotiate better repayment agreements and reduce charge-offs.

The BEST! Collections Training Program

Based on global best practices in banking Collections training, the BEST! Collections Training Program provides your collections staff team with the knowledge and skills they need to maximize collection efforts and reduce credit charge-offs. Comprehensive training includes:

  • Introduction to Collections Training
  • Delinquencies Training
  • Loan Products Training
  • Collection Strategies Training
  • Collections Compliance Training
  • Collections Call Training
  • Negotiating with Borrowers Training


The BEST! Collections Training Program may be deployed as an eLearning, classroom or blended program, with comprehensive skill development using case studies, activities, role-plays, evaluation and testing, and final certification followed by mentoring and ongoing OJT. The program is completely customizable with the Bank's products, policies, procedures and systems, or it can be deployed as off-the-shelf training.

To learn more about how your bank can increase collections, click here.