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Global Bankers Institute Solutions

BEST!  Teller Training

BEST! Teller Training Builds Excellent Tellers Who Achieve The Bank's Business Goals

Teller Outline Link

Tellers: The Foundation of Retail Banking

The teller is the most important customer touch point at the bank, and the role most critical to success in sales and service. To customers, tellers are the bank, and no one at the Bank knows their customers better. Successful banks have tellers who are trained to maximize customer relationships, process transactions accurately and efficiently, and work to achieve the Bank's goals.

The BEST! Teller Training Program

Based on global best practices in teller training, the BEST! Teller Training Program provides your tellers with the knowledge and skills they need to be the best they can be. Comprehensive training on all job responsibilities includes:

  • Introduction to Banking Training
  • Roles and Responsibilities of Tellers
  • Products and Services Training
  • Teller Transactions and Settlement Training
  • Teller Customer Service and Sales Training
  • Teller Compliance, Security and Risk Training

The BEST! Teller Training Program may be deployed as an eLearning, classroom or blended program, with comprehensive skill development using case studies, activities, role-plays, evaluation and testing, and final teller certification followed by in-branch mentoring and ongoing OJT. The program is completely customizable with the Bank's products, policies, procedures and systems, or it can be deployed as off-the-shelf training.

To learn more about how your bank can maximize the potential of its Tellers, click here.


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BEST! Teller Training