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Global Bankers Institute Solutions

BEST!  Communications Training

BEST! Communications Training Teaches Bankers How To Clearly Communicate With Customers and Co-Workers To Achieve The Bank's Goals

Communications: Communication is #1

Communication is critical to every interaction. What you say and how you say it, as well as what you don't say communicates . Communication is a skill that needs to be learned and refined. Successful banks provide their employees with the communication training they need to communicate clearly with customers and co-workers to achieve the bank's goals.

The BEST! Communications Training Program

Based on global best practices in communications training, the BEST! Communications Training Program provides your employees with the knowledge and skills they need to be the best they can be. Comprehensive training includes

  • Introduction to Communications Training
  • Communication Model Training
  • Verbal Communication Training
  • Non-Verbal Communication Training
  • Listening Training
  • Feedback Training
  • Communication Strategies Training

The BEST! Communications Training Program may be deployed as an eLearning, classroom or blended program, with comprehensive skill development using case studies, activities, role-plays, evaluation and testing, and final communications certification followed by mentoring and ongoing OJT. The program is completely customizable with the Bank's standards, policies and procedures, or it can be deployed as off-the-shelf training.

To learn more about how your bank can improve employee and customer communication, click here.


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BEST! Communications Training