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Global Bankers Institute Solutions

BEST!  Sales and Service Training

BEST! Sales and Service Training Builds Excellent Retail Bank Sales Professionals Who Exceed The Bank's Business Goals

Sales and Service Outline Link

Sales and Service: Relationships = Sales

The most important aspect in selling is relationships. Without building excellent relationships, sales goals will not be reached. Successful banks have sales professionals who are trained to sell bank products and services while providing superior customer service, building long-lasting, loyal customers and meeting the Bank's business goals.

The BEST! Sales and Service Training Program

Based on global best practices in banking sales training, the BEST! Sales and Service Training Program provides your sales professionals with the knowledge and skills they need to be the best they can be. Comprehensive training on all job responsibilities includes:

  • Introduction to Banking Training
  • Roles and Responsibilities of Sales Professionals
  • Detailed Products and Services Training
  • Customer Service Training
  • Business Development Training
  • Sales and Relationship Management Training
  • Sales Compliance, Security and Risk Training

The BEST! Sales and Service Training Program may be deployed as an eLearning, classroom or blended program, with comprehensive skill development using case studies, activities, role-plays, evaluation and testing, and final sales and service certification followed by mentoring and ongoing OJT. The program is completely customizable with the Bank's products, policies, procedures and systems, or it can be deployed as off-the-shelf training.

To learn more about how your bank can maximize the potential of its Sales staff, click here.


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BEST! Sales and Service Training